REFUND POLICY

Effective date: 16 April 2026

At CallumVision, each piece is created with intention and produced to order.
Please read this policy carefully before placing your order.

1. Made-to-Order Policy

All artworks and framed pieces are made to order.

Due to the bespoke and limited nature of each piece, all sales are final once production has begun or the order has been dispatched.

Orders may be cancelled before dispatch only.

Approved cancellations will receive a 95% refund, with 5% retained to cover processing, production preparation, and transaction fees.

Once an order has been shipped, it is no longer eligible for cancellation or refund.

We do not offer refunds on any orders once they have been shipped.

This includes (but is not limited to):

We do not accept returns.

Each piece is produced as part of a specific edition and cannot be restocked or resold.

Please ensure all details (including size, framing option, and delivery address) are correct before completing your purchase.

If your order arrives damaged, we will arrange a replacement.

To qualify:

You must notify us within 48 hours of delivery
You must provide clear photographic evidence of:
- the damaged artwork
- the packaging it arrived in

Once approved, a replacement of the same artwork and edition will be produced and sent.

Refunds will not be issued for damaged items.

If your order is lost in transit, please contact us.

We will work with the courier to investigate and, where appropriate, arrange a replacement.

We make every effort to accurately display our artwork.

However:

These differences do not qualify for refunds or returns.

For any issues relating to your order, please contact:

Email: contact@callumshaw.com